Returns & Exchanges

At Carlson, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns on all unworn garments with original tags attached. Our goal is to ensure your wardrobe fits your lifestyle perfectly through a seamless and transparent return process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging and include the printed return slip provided by our system.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.