Frequently Asked Questions

Everything you need to know about your Carlson shopping experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on the destination and customs processing.

How do I return or exchange an item?

We accept returns and exchanges within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. Please visit our Returns Portal to start your process.

How do I find the right size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific fabric stretch details.

What payment methods do you accept?

Carlson accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.

Can I track my order in real-time?

Yes. Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.

Are your materials sustainably sourced?

At Carlson, we are committed to ethical fashion. Over 60% of our current collection is made from organic or recycled materials, and we partner exclusively with factories that meet fair labor standards.